FAQ


What is the LIVELab?
The LIVELab is the world’s only combination research centre and performance space. We conduct world-class research in music, auditory development, and human interaction. When we are not conducting scientific studies, we run events to introduce the public to the science of music! In our LIVELab Concert Series, we harness the unique technological capabilities of the lab (such as motion capture, virtual acoustics, and real-time physiological measurement) to stage interactive, unique shows featuring top performers in the greater Toronto area and beyond.


Where is the LIVELab?
The LIVELab is located on the second floor of the Psychology Building (#34 on the McMaster Map) on the McMaster Campus. Please click this link for directions to the building.


Where do I buy tickets?
You can buy tickets with our online vendor Showpass. Tickets for each event are linked below the event description, or you can purchase tickets for multiple events at once at the Showpass site.


I’m having an issue with Showpass. What should I do?
If the website does not load, first try using another browser. Showpass works best in Google Chrome or Firefox.

If you are having technical issues, please contact Showpass by clicking the speech bubble in the lower right-hand corner of their webpage.

If you have any other questions, please call us at (289) – 335 – 0870 or email us at livelab@mcmaster.ca.


Where should I park during an event and how much is parking?
Please click this link and click on the ‘Directions for Parking’ tab. Click this link for parking prices.

After 6pm and weekends, street parking is available in the Ainslee Wood East neighbourhood.


Can I take public transit?
Yes, you can reach the McMaster University by taking the 1A, 5, or 51 HSR buses if you are within Hamilton. The closest bus stop is UNIVERSITY opposite LIFE SCIENCE.


How early should I arrive?
You may arrive any time after the ‘Doors Open’ time. This is usually 30 minutes before the concert is set to begin.


What if I am late?
No problem – the staff member at the door will be happy to check you in! You can find your seat at the next break in the performance.


Can I bring young children?
Some performances may be appropriate for young children, but others may not. If you have any questions about whether the concert is appropriate for young children, please contact us at 289 – 335 – 0870 or livelab@mcmaster.ca.


How will I know if a concert is canceled?
In the very rare event of university closure due to inclement weather, concerts may be postponed or rescheduled. If this occurs, an email will be sent out to the email address provided at the time of purchase, and the cancellation will also be posted on our website and social media.

If the concert is canceled, we will issue a full refund to all ticket-holders.

If the concert is postponed, your tickets for the original date will automatically apply to the rescheduled concert date. If you are not able to make the rescheduled date, please email livelab@mcmaster.ca up to three days before the rescheduled concert to secure a refund.


I can’t print my ticket. What should I do?
There is no need to bring a physical printed ticket. Please simply come to the door and state the name that was given at the time of purchase.


I want to give my ticket to a friend. Is this OK?
Yes. Please give your friend a printed version of the ticket. Otherwise they can come to the door and pick up a ticket under the name that was given at the time of purchase.


I bought tickets for a concert, but I cannot attend. Can I get a refund?
Unfortunately we are not able to refund tickets, but tickets can be used by friends or family. Guests simply need to give the name of the ticket-buyer at the door.


Will there be a bar?
If you are here for a concert in our LIVELab Concert Series – yes, there will be a cash bar in the lobby before the concert, during the intermission, and after the concert. Please note that drinks are not allowed in the auditorium due to the sensitivity of the technology in the auditorium. Please note there will be NO exceptions to this rule.

If you are here for a study or experiment, there will likely not be a cash bar available.


Can I visit the LIVELab?
We would love to host you for a LIVELab visit! We host public tours every month. Please click this link to sign up for upcoming tours.


Can I participate in a study?
We hope so! If you sign up at this link, we will let you know when there is a study you are eligible for.


Can I rent the LIVELab (for something other than a study)?
It might be possible to rent the lab. Please call 289 – 335 – 0870 or email livelab@mcmaster.ca to discuss dates and rates.


Can I use the LIVELab for a study?
If you are a researcher interested in conducting a study at the LIVELab, please check out all the information under the “Research” section of this site!